If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Swimwear, Ski Masks, Face Masks and undergarments are non-returnable due to health and safety reasons.
- All premium brand items (Supreme, Bape, Aape, Adidas, Nike, FTP,Kith, Champion, Palace) are FINAL SALE and non-refundable.
All CLEARANCE and MYSTERY items or items in the CLEARANCE or Mystery section are FINAL SALE and non-refundable.
- Items returned will be refunded in the amount of the item total (i.e. discounted items will be refunded in the discounted value), for items received at a value of $0 (i.e. Buy 1 Get 1 FREE deals.) we cannot reimburse more than what the item's total value is.
- All returns are refunded via store credit in the form of a Streetwear Official E-Gift Card.
- Returns process can take up to 14 business days after your item(s) are received at our Distribution Center.
- Damaged, defective, or incorrect items must be reported within 1 day of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email firstname.lastname@example.org for assistance.)
- Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.
- Return drop-offs are not accepted at our Distribution Center or corporate office.
- We will not ship back items to you if you ship them to our Distribution Center and they do not meet our standard Return Policy Guidelines.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Streetwear Official will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Streetwear Official E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Store credit in the form of a Streetwear Official E-Gift Card will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 24-48 business hours for our Returns Department to process your return once delivered. Your E-Gift Card covers the purchase price of each item and tax, if applicable. Streetwear Official does not issue store credit for the original shipping charges.